No opening fits
Offers the two nearest times, then the waitlist. If the caller declines both, leaves a callback task with the times already offered.
The receptionist you can audit.
Rinity answers your practice’s phone after hours, books against your real schedule, and shows you every call the next morning.
Last night
5:30 pm to 7:55 am
| Time | Caller | Reason | Outcome |
|---|---|---|---|
| 5:41 pm | Caller ending 4471 | chipped tooth, in pain | Booked · Tue 9:10 |
| 6:12 pm | Caller ending 0932 | hygiene visit for two | Booked · Thu 2:00, 2:40 |
| 7:05 pm | Caller ending 8810 | asked about parking | Answered |
| 9:48 pm | Caller ending 2263 | wants to discuss a bill | Callback · 8:00 am |
| 11:20 pm | Caller ending 5507 | swelling, fever | Handed to on-call |
| 7:31 am | Caller ending 1194 | reschedule Friday | Moved · Mon 11:30 |
Example call list. Illustrative data, not patient records. Every row is one recording, one transcript, and one outcome you can check.
When Rinity cannot finish.
A receptionist is judged by what it does when the easy path closes. These are the rules, in writing.
It sounds like an emergency
Stops booking. Reads the practice’s emergency instruction word for word and connects to the on-call number if one is set.
The question is outside what you approved
Says so, takes a message, and does not guess. Pricing, clinical advice, and anything not in your configuration are never improvised.
The caller wants a person
Takes the message on the first ask. No hold, no second attempt to keep them.
The schedule cannot be reached
Does not pretend. Takes name, reason, and preferred times, and marks the call for the morning as unbooked.
It is not sure it understood
Repeats the name and the time back before confirming. A misheard name is repaired on the call, not discovered later.
Built for the front desk you have.
Each practice speaks its own language. Rinity is configured in yours.
Dental
Hygiene recall, new patient exams, emergency slots, insurance on file, what to bring. Books by provider and operatory.
Veterinary
Fasting before surgery, vaccine schedules, refills that need a doctor, after-hours triage with your nearest emergency hospital named.
Optometry
Contact lens reorders, frame pickups, dilation questions, exam and fitting slots kept separate.
“The phone is the front door of a practice.”
Ronit Nath · Founder
See your own practice’s call handled.
Thirty minutes. We configure a test line from your hours and policies, then you call it. The people who configure your receptionist are the same people who review its calls.